Terms & Conditions

ClimateCare Website Privacy Policy

This website is provided by ClimateCare which funds projects with the specific aim of making reductions in CO2and other greenhouse gas concentrations in order to reduce climate change. Your use of this web site and all tools contained therein constitutes your agreement to the terms and conditions shown below, which may be subject to change from time to time. If you do not agree with these terms and conditions then you are not authorized to use this website.


1.1. ClimateCare may also be referred to in this statement as “we” or “us”. The personal data ClimateCare collects on this site may be processed for purposes including:

a. Providing services to offset greenhouse gas emissions (the Services), administering business relationships and related services.
b. Compliance with any requirement of law, regulation, associations, voluntary codes we decide to adopt, or good practice, anywhere in the world.
c. Confirming and verifying an individual’s identity (this may involve the use of a credit reference agency or other third parties acting as our agents) and to conduct due diligence. We may also screen against publicly available government and/or law enforcement agency sanctions lists.
d. The detection, investigation and prevention of fraud and other crimes or malpractice.
e. For the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.


1.2. The personal data may be disclosed:

a. To any partner organisation, any organisation in our group of companies, their agents, auditors, service providers, regulators, governmental or law enforcement agencies or any person we reasonably think necessary for the processing purposes outlined above.
b. To actual or potential purchasers of parts of our business, and their respective advisers and insurers, and in relation to the transfer of our contractual rights and/or obligations.
c. If we or any person to whom we disclose personal data otherwise have a right or duty to disclose the personal data, or are allowed or compelled by law to do so. For example, financial institutions and payments and messaging service providers may from time to time be required, under subpoena or otherwise, to provide certain transaction information to authorities or other official bodies, whether located in the European Union or overseas, to assist in the prevention of terrorism, money laundering and other crimes.


1.3. ClimateCare operates globally and therefore personal data may be processed and disclosed as described above in any country in which we conduct business or have a service provider. This may include some countries that do not provide statutory protection for Personal Data.


1.4. ClimateCare may contact individuals by e-mail to provide the ClimateCare newsletter unless an indication has been given otherwise by unchecking the appropriate box when placing an order.


1.5. To the extent permitted by applicable law, we may record and monitor electronic communications to ensure compliance with our legal and regulatory obligations and internal policies and for the purposes outlined above.


1.6. Individuals about whom we process personal data may request a copy of the personal data held in relation to them by us. We may, where allowed by law, charge a fee for this. If any personal data is found to be wrong, the individual concerned has the right to ask us to amend, update or delete it, as appropriate. In some circumstances individuals also have a right to object to the processing of their personal data.


1.7. This privacy statement may change from time to time and should be reviewed periodically.


1.8. Cookies and Log Files

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember certain information about you. This can include which pages you have visited, choices you have made from menus, any specific information you have entered into forms and the time and date of your visit. Cookies cannot be used by themselves to identify you.

Two types of cookies are used on this website.
Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the site. We use session cookies to:
a. carry information across pages of our site and avoid you having to re-enter information each time you enter a new page.
Persistent cookies remain in the cookie file of your browser even after the browser is closed. The length of time a cookie remains depends on its lifespan. We use persistent cookies to;
b. help us recognise you as a unique user (just a number) when you return to our website
to remember what kind of user you are and which parts of the information available to you, you have shown an interest in
c. collect and compile anonymous, aggregated information for statistical and evaluation purposes to help us understand how users use the website and help us improve the structure of our website.
No personal information is stored in our cookies.

Most browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, generally through changing the internet software browsing settings. It may also be possible to change the settings to enable acceptance of specific cookies. Please refer to the help section on your browser. If cookies are disabled it may mean that not all services of a site, or indeed any, might be available.

For more information about cookies and how to disable them please visit www.allaboutcookies.org

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, date/time stamp, and clickstream data. We use this information, which does not identify individual users to us, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. ClimateCare does collect source IP address information from all people that connect to the website.  This information may be used as part of ClimateCare’s on-going marketing initiatives. We do not link this automatically collected data to personally identifiable information.


1.9. Customer choices regarding collection, use and sharing of Customer Information
By using this website and becoming a Customer, each Customer agrees that ClimateCare may collect, use and share information (as detailed in this Policy) from and about the Customer. If a prospective Customer does not agree to this Policy, it may not become a Customer.


2. Arbitration, Governing Law and Limitation of liability

2.1. By using this website, you agree that ClimateCare may require you to submit any dispute arising out of or in connection with your use of this website, including a dispute as to the validity or existence of these terms and conditions (“Dispute”) to arbitration in London. Such arbitration shall be conducted in the English language by a single arbitrator, pursuant to the rules of the LCIA.


2.2. By using this website, you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to support and assist the arbitration process pursuant to the arbitration provisions set out in Clause 6.1, including if necessary the grant of interlocutory relief pending the outcome of that process.


2.3. These terms and conditions shall be governed by and construed in accordance with English law.


2.4. No delay by ClimateCare in enforcing any of the terms or conditions of this Agreement will affect or restrict ClimateCare’s rights or powers arising under this Agreement.