The following statement explains our policy regarding the personal information we collect about you.
- Statement of intent
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, date/time stamp, and clickstream data. We use this information, which does not identify individual users to us, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. ClimateCare does collect source IP address information from all people that connect to the website. This information may be used as part of ClimateCare’s on-going marketing initiatives. We do not link this automatically collected data to personally identifiable information.
From time to time, you will be asked to submit personal information about yourself (eg name and email address etc) in order to receive or use services on our website. By agreeing to our Terms and Conditions you are giving us consent to hold your data and send you marketing information.
By entering your details in the fields requested, you enable ClimateCare to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. ClimateCare will act in accordance with current legislation and aim to meet current Internet best practice.
- Information on visitors
Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors.
- What is a cookie?
When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used.
We use this information to track traffic flows. We collect source IP address information from all people that connect to the website. This information may be used as part of ClimateCare’s ongoing marketing initiatives.
Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.
For more information about cookies and how to disable them please visit www.allaboutcookies.org
- Submitting personal information
When you supply any personal information to ClimateCare (eg for registering) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, we must let you know how we will use it; and we must tell you in advance if we decide to pass the information on to anyone else. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
- Access to your personal information
You have the right to request a copy of the personal information ClimateCare holds about you and to have any inaccuracies corrected. Please address requests to the person responsible for Data Protection (email: [email protected])
- Direct marketing and user surveys
As our services expand, there will be more opportunities to enhance the services provided to you. From time to time we may send you details of other services and products that may be of interest to you and offer you the opportunity to subscribe to them. We may also offer you the opportunity to participate in surveys that help our research into the types of service we offer. We will keep a record of information provided by you. Please note that any information you provide to ClimateCare will only be used within ClimateCare. It will never be supplied to third parties without first obtaining your consent unless we are obliged by law to disclose information.
If you wish to opt-out of receiving ClimateCare related marketing information via email, please send your request to the person responsible for Data Protection listed in section 5 above.
- Users under 18
If you are under 18, please get your parent/guardian’s permission beforehand whenever you provide personal information to ClimateCare’s website. Users without this consent are not allowed to provide us with personal information.